Refund Policy

Refund & Return Policy

At TREAT’ez, customer satisfaction is our top priority. We take great care in preparing, packing, and delivering our products to ensure you receive them in perfect condition.

### 📦 Returns & Exchanges
Due to the nature of our products (food items), we do not accept returns or exchanges once the order has been delivered, unless the product is damaged or incorrect.

### ❌ Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products  
- Products damaged due to mishandling after delivery  
- Change of mind after receiving the order  

### 🚨 Damaged or Incorrect Orders
If you receive:
- A damaged product
- A leaking jar
- A wrong item

Please contact us within 24 hours of delivery with:
- Clear photos of the product
- Order number

📲 WhatsApp: 0320-7711574

After verification, we will:
- Replace the product OR
- Issue a refund (store credit or original payment method)

### 💳 Refund Process
- Approved refunds will be processed within 5–7 working days
- Shipping charges are non-refundable unless the issue is from our side

### 🚚 Delivery Issues
If an order is returned due to:
- Incorrect address
- Customer unavailable
- Order refusal  

The customer will be responsible for re-delivery charges.

### 🧾 Cash on Delivery (COD)
For COD orders, refunds (if approved) will be issued as:
- Store credit OR
- Bank transfer (as mutually agreed)

### 🤝 Our Commitment
We are committed to providing premium quality products and a smooth shopping experience. If you have any concerns, feel free to reach out — we’re always here to help.

📍 Office Address:  
Vehari City, Danawal Street #2, Office No. 64  

📧 Customer Support:  
WhatsApp: 0320-7711574  
Instagram: @treatez.official

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TREAT’ez  
Straight from Nature. Made for You